Software Engineer

Date Posted : 09 Jul 2013

Contact Details

Company Name : Concept software & Services Inc

Recruiter Name : Gupte, Uday

Address : Atlanta, Georgia, null

Email Address :

Required Skills

SQL Server, Cisco Firewall, network load balancing, Win 8, Telephony,

Job Description

Principal Duties and Essential Responsibilities:  • Installation and troubleshooting an implementation and address customer issues to bring to closure and avoid escalations and recognize revenue. • Working with customers to configure the existing network and telephony technical environments, installing, configuring our software products in an IT envirornment. • Integrate software in the customer’s test and production environment. • Performing various validation tests to confirm deployment completeness and operational readiness. Minimum Requirements:  • 4 years’ experience with IT related applications installations and deployment in Enterprise settings.  • Customer service experience and familiarity with Call Center business and/or workforce management is a plus.  • SQL Server, Cisco Firewall, network load balancing, & Windows 8 experience. • Bachelor’s Degree or equivalent in Information Technology or related field preferred. • Credit available and required to successfully perform the travel function of the role; ability to travel up to 80% of the time • Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations. Preferred Requirements: • Experience designing, developing, implementing and testing CTI driven Client / Server or Desktop solutions using structure development and programming techniques  • Experience with the Ultra or Impact 360 product line is a plus.  • TSPAI, Genesis, Call Path, CT-Connect or other CTI experience definitely a plus.  • Special consideration for MCSE or Formal Training with NORTEL, Aspect, Rockwell, or Lucent phone switches.  • Experience or background in programming, scripting languages as well as Oracle and SQL database experience is preferred. • Development experience in either real-time or telephony based systems preferred. • Knowledge of leading VoIP switches, including Cisco, I3, Nortel and Avaya • Special consideration for MCSE or Formal Training with NORTEL, Aspect, Rockwell, or Lucent phone switches.  • Experience working with voice and data networks in the capacity of design, implementation or project management.  • Software specific working knowledge required of the following: Microsoft Windows 3.1/95/NT, OS/2, Novell 3.11 and higher, DOS 4.0 and higher, Microsoft Office Suite, IPX/SPX, TCP/IP  • Experience with troubleshoot

Job Summary

Industry Type :
Information Technology
Gross Annual Wages :
$51,000 to $100,000
Hourly Rate :
Required Travel :
Job Location :
Atlanta, Georgia, null
Telecommute :
Job Type :
Full-time positions
5-7 years
Work Authorization:
U.S. Citizen,Green Card Holder